Services
Getting the most out of your Time Edge, time and attendance software, starts with selecting a vendor who understands your business and can assure you get the system running exactly as you want it. Time Edge is well known in the time and labor management marketplace for our commitment to the highest standard of customer support. Our Professional Services team works with you to ensure a fast and effective implementation experience and reliable, continuous support coverage.
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Implementation Assistance
Time Edge ensures a client’s quick success by providing an implementation program. Implementation support professionals provide on-site assistance to ensure your Time Edge solution is up and running according to a predefined schedule. Our goal is a smooth and efficient implementation, complete with start-up training and comprehensive ongoing support.
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Start-up Training – Time Edge clients receive start-up training and support that can be held at your facility or at our headquarters. The start-up training course instructs key personnel on all system functions and general operating procedures. |
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Train-the-Trainer Program – Time Edge offers complete functional training to a team of your employees who can then train all other appropriate people within you organization. |
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Comprehensive Support and Maintenance
Time Edge is committed to providing complete and reliable support for all of our software and hardware solutions. Our comprehensive support program provides telephone and on-line coverage to ensure that your Time Edge solution is consistently supported and maintained.
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24-Hour Support – Mission-critical applications require continuous support coverage. We provide you with a consistent support resource and 24x7 service, ensuring the highest level of operability of your system. |
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On-line Diagnostic and Remote Access Support – Some problems cannot wait for an on-site support person. Using the >Internet or modem communications, we offer instant hands-on software support, allowing our service team to view, diagnose and solve problems online. |
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Application Development
If your business requirements call for custom system modifications, our dedicated team of software specialists can provide a timely, efficient solution. We have years of experience developing custom programs and interfaces, and can work with you to ensure the solution fits all of your diverse needs.
